Frequently Asked Questions (FAQ)
Welcome to the Courville Art Inc. FAQ page! Below you'll find answers to some of the most common questions we receive.
How long will it take for me to receive my order?
Our products are made to order, so you should expect to receive your order within 2-4 weeks. This timeframe includes both production and shipping. During busy seasons, such as holidays, it may take a bit longer. We will notify you of any significant delays.
What should I do if I receive a damaged item?
We take great care in packaging our products to ensure they arrive safely. If your item arrives damaged, please contact us immediately through our contact form with photos of the damage, and we will work with you to resolve the issue.
Can I change or cancel my order after it has been placed?
Once an order is placed and production has begun, we are unable to make changes or cancellations. If you need assistance with your order before it enters production, please reach out to us as soon as possible through our contact form, and we will do our best to accommodate your request.
Do you offer returns or exchanges?
Because all of our products are made to order, we do not accept returns or exchanges unless the item is damaged or defective. If there is an issue with your order, please contact us within 7 days of receiving it, and we will work with you to resolve the problem.
Do you offer international shipping?
No, we do not offer international shipping at this time.
How can I stay updated on new products and sales?
To stay updated on new arrivals, special promotions, and sales, sign up for our newsletter on our homepage or follow us on Instagram @amberosemarie.
How can I contact you if I have more questions?
If you have any further questions or need assistance, please feel free to reach out to us via our contact form on the website.
